Regulatory Sprint
Consumer Protection and Complaints Sprint
A build of disclosure standards, pricing transparency, complaints handling, dispute timelines, and regulatory reporting on customer outcomes.
Nigeria: from ₦1,350,000 ($1,000)
The problem
Customer complaints are handled ad hoc and the reporting obligations are being missed.
Who it is for
Consumer-facing payments, lending, and savings products.
When you need it
Before scaling a consumer product, or after a regulator raises conduct concerns.
What you receive
Deliverables
- Disclosure and pricing transparency standards
- Complaints handling procedure and timelines
- Escalation and redress workflow
- Conduct reporting template
Timeline
5 to 10 business days depending on tier.
Outcome
A conduct framework that reduces both complaints and regulatory attention.
Delivered across Nigeria, Ghana, Kenya, Uganda, and South Africa. See how we score and scope work on our methodology page.
Serving Nigeria: CBN payment and MFB licensing, SEC digital asset registration, NDPA compliance, and AML/CFT programmes that survive an NFIU review.
Questions
Frequently asked
Does this cover digital lending conduct rules?
Yes, where the market has published them for licensed lenders.
Legum provides regulatory and compliance advisory services. Where a matter requires licensed legal representation, we will say so clearly before work begins.